Weekend rains cause havoc for Telkom customers

Telkom’s 10212 fault reporting service remained unavailable to most of the fixed line customers trying to report a problem on Monday. Many of these problems were due to the heavy weekend rains stated Telkom.

Telkom confirmed that they are experiencing problems with their fault reporting service, saying that they are exploring ways to alleviate the problem.

“Due to the weekend rains which left many of our services affected, we are experiencing increased call volumes resulting in the 10212 customer line overloaded. We are, however, exploring the option of additional resources to alleviate the problem,” said Lulu Letlape, Telkom’s Group Executive for Corporate Communication.

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