Telkom explains 10111 outage
A recent 6 hour police emergency call centre outage was met with fierce criticism from some quarters, with critics saying that the multimillion-rand investment should have prevented such an incident. Some people partly blamed Telkom for the outage, but according to the company a building contractor was really the guilty party.
“Telkom lost signaling on 3 transmission links in its Erand Exchange area when the fibre optic break occurred. An overhead optic fibre cable in the Erand Exchange Area was damaged by a building contractor's grader, causing the cable to sag and hooked onto a passing truck,” said Nabintu Petsana, Telkom’s Acting Group Executive for Corporate Communication.
One of the affected links directly impacted 9 of the 12 ISDN Primary Rate systems which provide services to the Midrand 10111 centre.
“The Company's Network Operations Centre (NOC) personnel, in their endeavour to minimise the effect of the service interruption, restricted downtime on the damaged SAPS links to 8 hours and 18 minutes. This was done by temporarily diverting traffic while on-site technical personnel continued repairing the fibre break,” said Petsana.
Telkom said that the damaged optic fibre links were out of service for a total 18 hours and 8 minutes from 16:12 on Friday 4 April 2008 to 10:20 the next morning.
“Given the urgency of the situation, technical personnel worked throughout the night in order to carry out the repair as quickly as possible,” Petsana concluded.
Police call centre outage discussion
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