Telkom promises better service
Telkom customer support has long been a bone of contention, particularly for ADSL subscribers with helpdesk waiting times often running into hours. The waiting time for ADSL fault resolutions can also be days or even weeks.
Telkom CEO Reuben September said today that the company was focused on improving its customer service, and that the various initiatives in its call centres and field operations had already resulted in improved performance.
According to September, the number of faults had dropped by 47% since its peak in February this year while the company’s customer fault handling capacity had improved by 22%.
September also said that ADSL call handling capacity had improved by 37% over the past three months and added that corporate fault management improved by 8%. “Corporate calls answered in 20 seconds improved from 54% to 74%,” September said.
Telkom customer service – give your views
Loading ...