Consumer protection regulations kick in
The End-user and Subscriber Service Charter Regulations were published in the Government Gazette on 24 July 2009. The regulations document states that it becomes operational 30 days from the date of publication, which means that ECS and ECNS licensees must start to adhere to the regulations from today.
The new regulations aim to protect consumers against shoddy service from telecoms providers and address, among other things, network and service availability, helpdesk waiting periods and service installation & fault resolution times.
So far telecoms providers were not particularly forthcoming with information regarding the regulations, and it is also not easy to find information about the major operators’ “designated point of entry for complaints” which they must publicize.
MyBroadband asked all the major operators for feedback regarding the implementation of the regulations, this information will be published in a follow on article.
Discuss Consumer protection regulations
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