Best ADSL ISP in South Africa: surprise result

The latest MyBroadband broadband survey in July and August 2014 showed that Vox Telecom, Web Africa, and Afrihost were rated as the top ADSL ISPs by tech-savvy consumers.

The latest broadband survey was completed by 3,635 South African broadband users, who rated their ADSL service provider on value for money, network quality, and billing & support.

People who completed the survey were typically IT professionals and other tech-savvy individuals, with a strong knowledge of the ADSL market.

The survey tested users’ opinions of their ADSL ISP, and asked them how likely they were to recommend their ISP to family and friends.

The results showed that Vox Telecom was the top rated ADSL ISP, with very high ‘value for money’ and ‘network quality’ scores.

Over the last three years, Afrihost has dominated the MyBroadband surveys. However, the company’s lacklustre ‘value for money’ and ‘network quality’ scores saw them drop to third behind Vox Telecom and Web Africa in the latest results.

While surprising to see Afrihost drop to number 3, the result is not completely unexpected. Vox Telecom has steadily been climbing up the ISP rankings after it launched its Fatpipe service, which offers high quality bandwidth at an affordable rate.

The following table provides an overview of the results of the survey for ADSL ISPs (scores out of 10).

ADSL ISP scores
ISP Value for money Network quality Support and billing Average score
Vox Telecom 8.23 7.97 7.00 7.74
Web Africa 7.55 7.54 7.82 7.64
Afrihost 7.55 7.04 8.14 7.58
Axxess 7.64 6.79 7.99 7.47
Cybersmart 7.50 6.60 7.49 7.20
Internet Solutions 6.81 6.88 7.19 6.96
Openweb 7.13 6.71 6.48 6.77
MWEB 6.36 6.26 7.01 6.54
Telkom Internet 6.04 5.82 5.75 5.87

Would you recommend your ADSL ISP to a friend?

As part of the survey users were asked “How likely is it that you would recommend your current ADSL ISP to a friend or colleague.”

The higher the score, the more likely a person was to recommend their current ISP to other people.

Would you recommend your ADSL ISP to a friend?
ISP Score
Web Africa 8.07
Afrihost 8.05
Vox Telecom 8.03
Axxess 7.72
Cybersmart 7.67
Internet Solutions 7.19
MWEB 6.79
Openweb 6.69
Telkom Internet 6.16

Annual winner to be announced in September

The 2014 ADSL ISP of the Year award winner will be announced at the annual MyBroadband Conference which will take place on 30 September 2014.

The award is based on all the surveys conducted in 2014, as well as feedback from consumers.

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Best ADSL ISP in South Africa: surprise result