Best and worst ADSL ISPs in South Africa

MyBroadband’s latest broadband survey shows that Axxess, Vox Telecom, and Internet Solutions are rated as the top ISPs in South Africa.

The latest broadband survey was completed by 2,668 South African ADSL, VDSL, and fibre subscribers, who rated their service provider on value for money, network quality, and billing and support.

People who completed the survey were typically IT professionals and other tech-savvy individuals, with a strong knowledge of the South African broadband market.

The survey tested users’ opinions of their ISP, and asked them how likely they were to recommend their ISP to family and friends.

The results showed that Axxess was the top-rated ADSL ISP, with very high ‘value for money’ and ‘support’ scores.

Vox Telecom was a close second, with the top ‘value for money’ and ‘network quality’ scores of all ISPs. Its low support performance dragged its average score down.

Newcomer Crystal Web also performed well, but was not included in the results because it only recently launched commercial services.

The following table provides an overview of the results of the survey (scores out of 10).

South African ISP ranking
ISP Value for money Network quality Support Average
Axxess 7.90 7.41 8.46 7.92
Vox Telecom 8.35 7.83 7.41 7.86
Internet Solutions 7.71 7.76 7.88 7.79
Web Africa 7.64 7.64 8.00 7.76
Afrihost 7.54 7.02 7.79 7.45
Cybersmart 7.42 6.57 7.62 7.20
FNB Connect 8.00 5.85 6.77 6.87
MWEB 6.51 6.64 7.23 6.79
Openweb 6.96 6.75 6.61 6.77
Telkom Internet 6.15 5.76 5.72 5.88

Would you recommend your ISP to a friend?

As part of the survey users were asked: “How likely is it that you would recommend your current ADSL ISP to a friend or colleague.”

The higher the score, the more likely a person was to recommend their current ISP to other people.

The following table shows how likely broadband users are to recommend their ISP to family or friends.

ISP Score
Axxess 8.37
Web Africa 8.27
Vox Telecom 8.01
Internet Solutions 7.83
Afrihost 7.78
Cybersmart 7.72
Incredible Connection 7.50
MWEB 6.98
FNB Connect 6.85
Openweb 6.74
Telkom Internet 6.17

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Best and worst ADSL ISPs in South Africa