Best ADSL ISP in South Africa revealed

MyBroadband’s latest broadband survey shows that Crystal Web, Axxess, and Vox Telecom are the top Internet Service Providers in South Africa.

The survey was completed by 3,442 South African broadband subscribers. These subscribers were typically IT professionals and other tech-savvy individuals.

Subscribers rated their service provider on value for money, network quality, and billing and support.

The survey tested users’ opinions of their ISP, and asked them how likely they were to recommend their ISP to family and friends.

The results showed that newcomer Crystal Web was the top-rated ADSL ISP, with a strong performance overall.

Axxess was a close second with a strong performance in value for money, while Vox Telecom ranked third.

The following table provides an overview of the results of the survey (scores out of 10).

Best ISP in South Africa
ISP Value for money Network quality Support and billing Average
Crystal Web 8.93 9.19 9.36 9.16
Axxess 9.02 8.70 9.28 9.00
Vox Telecom 7.97 7.73 7.55 7.75
Internet Solutions 7.81 7.88 7.54 7.75
Web Africa 7.66 7.60 7.57 7.61
Cybersmart 7.86 7.52 7.43 7.60
Afrihost 7.72 7.06 7.79 7.53
Openweb 7.39 6.96 6.86 7.07
MWEB 6.72 6.72 7.35 6.93
Telkom Internet 6.18 6.22 5.69 6.03

Would you recommend your ISP to a friend?

As part of the survey users were asked: “How likely is it that you would recommend your current ADSL ISP to a friend or colleague.”

The higher the score, the more likely a person was to recommend their current ISP to other people.

The following table shows how likely broadband users are to recommend their ISP to family or friends.

ISP recommendation
ISP Score
Crystal Web 9.63
Axxess 9.23
Cybersmart 8.36
Web Africa 7.97
Vox Telecom 7.88
Afrihost 7.77
Internet Solutions 7.59
MWEB 7.12
Openweb 7.00
Telkom Internet 6.39

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Best ADSL ISP in South Africa revealed