Best and worst ADSL ISPs in South Africa

MyBroadband’s latest broadband survey shows that Crystal Web, Vox Telecom, and Axxess are the best Internet service providers in South Africa.

The Q4 2015 broadband survey was completed by 3,444 South African broadband subscribers. These subscribers were typically IT professionals and tech-savvy individuals.

Subscribers rated their service provider on value for money, network quality, and billing and support.

The survey also tested users’ opinions of their ISP, and asked them how likely they were to recommend their ISP to family and friends.

The results showed that Crystal Web was the top-rated ADSL ISP, with a strong performance in all categories.

The table below provides an overview of the results of the survey (scores out of 10).

ISP Value for money Network quality Support and billing Average
Crystal Web 8.43 8.77 8.66 8.62
Vox Telecom 9.02 8.44 7.89 8.45
Axxess 7.89 7.32 8.35 7.85
Cybersmart 7.88 7.88 7.75 7.84
Webafrica 7.46 7.47 7.78 7.57
Internet Solutions 7.67 6.94 6.94 7.18
Afrihost 7.36 6.27 7.88 7.17
MWEB 6.50 6.27 7.18 6.65
Telkom Internet 5.91 5.99 5.58 5.82
OpenWeb 5.96 5.36 5.65 5.66

Would you recommend your ISP to a friend?

As part of the survey, users were asked: “How likely is it that you would recommend your current ADSL ISP to a friend or colleague.”

The higher the score, the more likely a person was to recommend their current ISP to other people.

The table below shows how likely broadband users were to recommend their ISP to others.

ISP Score
Crystal Web 9.20
Vox Telecom 8.83
Cybersmart 8.12
Axxess 8.09
Webafrica 7.91
Internet Solutions 7.22
Afrihost 7.19
MWEB 6.90
Telkom Internet 6.24
OpenWeb 5.27

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Best and worst ADSL ISPs in South Africa