MWEB’s 10 Mbps uncapped ADSL plans hamstrung by Telkom

Over the last week numerous 4 Mbps ADSL subscribers have been upgraded to 10 Mbps.  Users in many cities – including Pretoria, Johannesburg, Cape Town, Durban and Port Elizabeth – reported ADSL speeds of between 6 Mbps and 10 Mbps.

Per-GB ADSL accounts typically support the higher speeds by default, but this is not the case with uncapped ADSL offerings.  Uncapped offerings are priced according to speed, and to date only Axxess and Openweb’s Uncapped Express+ accounts offer 10 Mbps speeds, and then only after hours.

MWEB has become the dominant player in the consumer uncapped ADSL market, and both consumers and their competitors are eagerly waiting to see what the ISP will offer.

MWEB today announced that they will only unveil their 10 Mbps uncapped products towards the end of September.

The company explained that the reason for the delay is twofold:  “Firstly, we want to satisfy ourselves that Telkom has addressed some of the congestion problems on its own network, to cater for this additional demand,” MWEB said.

“Then, we are waiting for Telkom to finalise an upgrade to our own IPC platform – this is the bandwidth that connects our customers to Telkom’s last-mile network. These upgrades were put on hold during the Soccer World Cup but work has now resumed and will hopefully be completed within the next 3-4 weeks.”

“Until we have this additional capacity in place we are not comfortable of being able to offer a product that lives up to our own high standards, and meets your expectations in terms of performance and reliability.”

MWEB added that the additional IPC capacity will also bring some relief to their existing ADSL product portfolio where they currently have to make use of additional capacity on the SAIX network to meet their total demand.

It is understood that the additional capacity from SAIX is costing MWEB a great deal of money, but without adequate IPC capacity provided to them by Telkom MWEB does not have much of a choice other than to use SAIX bandwidth.

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MWEB’s 10 Mbps uncapped ADSL plans hamstrung by Telkom