Crystal Web suffers ADSL security breach

Crystal Web suffered a security breach recently, after DSL subscribers’ username and password information was exposed via an online customer portal.

Crystal Web CEO Shaun Kaplan said the “old DSL username and password list” was intended for admins and developers to test portal connectivity with.

“This list did not contain any identifiable information of customers, nor any personal information of customers. We would like to thank the three customers who brought this to our attention,” said Kaplan.

Once the list was found to be exposed, it was removed from the ISP’s servers and potential security breaches were investigated.

“We have ascertained that no personal information was exposed and are comfortable that this breach has been securely patched.”

Kaplan said to protect their customers, Crystal Web was in the process of “changing all DSL passwords for the potentially affected realms, and has sent new passwords to customers”.

“An email with new details will be sent over the course of 5 November 2015 to our customers and our support staff are able to assist any customers who have difficulty changing the password to the new details,” said Kaplan.

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