Many broadband users in South Africa are experiencing slow ADSL and VDSL services, where their real-world speeds are far lower than what they are promised.
To find the cause of slow ADSL speeds can be challenging, especially for a person who is not tech-savvy.
To assist people to troubleshoot their ADSL problems, MyBroadband asked Telkom and ISPs for their advice on the issue.
We used the feedback from Telkom and ADSL ISPs to develop a basic guide to help users see what may be causing their slow ADSL speeds.
Telkom self-diagnosis guide
Telkom has also published a self-diagnosis guide to help people who are not tech-savvy to resolve their ADSL problems.
The guide should assist in resolving some of the problems with a slow ADSL connection: Telkom self-diagnoses guide here
Finding out where the problem lies
Our guide below will help you identify the problem which is causing a slow ADSL or VDSL service.