The best ADSL service provider in South Africa

MyBroadband’s latest broadband survey shows that Axxess, Afrihost, and Webafrica are the best Internet service providers in South Africa.

For the survey, MyBroadband partnered with Dr. Liezel Korf to ensure accurate results and high-quality research.

The Q2 2016 broadband survey was completed by 4,267 South African broadband subscribers – 2,732 of whom used an ADSL or fibre ISP.

To avoid duplicate entries and survey manipulation, a unique token system was used which only allowed invited users to complete the survey.

The surveyed users are all part of the MyBroadband community, and are therefore typically IT professionals and tech-savvy individuals.

ISP with the most loyal subscribers

To test subscribers’ satisfaction with their ISP, they were asked one question: How likely is it that you would recommend your current ISP to a friend or colleague?

A 10-point scale was used to rate the likelihood of a user recommending their service – where 0 is not at all likely, and 10 is extremely likely.

This is known as the Net Promoter Score, and the results of this question provide a good measure of the loyalty of consumers towards their providers.

The table below provides a summary of the results of the survey.

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