MWEB ADSL international problems – all the details

Numerous MWEB ADSL subscribers reported a loss of international connectivity from around 13:00 today (17 November 2010), causing frustration for both business and residential customers.

MWEB confirmed the problem, explaining that a failure on both their primary and secondary fibre links into their data centre was to blame for the downtime. These metro-fibre breaks were apparently caused by road works.

“The two backhaul links that connect our data centre in Victory Park (where our IPC node in the North terminates) to the Neotel data centre in Midrand have been damaged. The effect is that we lost access to our Seacom bandwidth,” said MWEB ISP CEO Derek Hershaw.

“DFA engineers are repairing these links as we speak. We don’t have an exact time on when everything will be back to normal but we have already restored full service to a sizeable portion of our customer base,” said Hershaw.

MWEB further confirmed that some traffic re-routing is taking place, but the exact details about this intervention is not known.

Initial estimates are that the problem will be resolved within three hours, which means that MWEB customers may have full international access again before the end of business today.

UPDATE: The GM of Operations at MWEB, Ettiene Cloete, said that he has received confirmation that the links have been restored.

“Everything should be back to normal again,” said Cloete.

Update:  All connectivity restored just after 15:00

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MWEB ADSL international problems – all the details