Vox Telecom network issues fixed
Vox Telecom’s voice, email, ADSL, FTTH, FTTB, and APN customers were hit by issues today, the company stated on social media.
Vox sent out multiple notices of service interruptions, which have now been rectified, said the company.
Customers complained on Twitter and to MyBroadband that services were not working as expected today.
“We apologise for the inconvenience caused and thank you for your patience,” said Vox.
Chief technical officer at Vox, Keith Laaks, provided the following statement on the outage
One of Vox’ fabric interconnect switches lost power this morning when a power insulator failed at 7:56 in one of Vox’ Data Centers. This impacted several virtual machines that were running on that DC’s compute infrastructure at the time.
This included several RADIUS and LDAP VM’s used within Vox’ Voice and Data Services environment – responsible for authenticating voice calls and new data connections.
Vox’ voice engineers proceeded with switching services over to its geo-redundant platform (located at another Data Center).
Voice service was partially resumed at 8:26 and fully restored by 8:57.
For Data, only sessions attempting to establish new FTTX/ADSL PPPoE connections during this time period were impacted. Those already connected were not impacted.
Now read: Vox Telecom launches Fat Pipe Wireless
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