Best ADSL, FTTH, and Mobile ISPs in South Africa

MyBroadband’s latest broadband survey shows that Cybersmart, Crystal Web, and Axxess are the best Internet service providers in South Africa.

The Q1 2017 broadband survey was completed by 2,463 South African broadband subscribers. These users were typically IT professionals and tech-savvy individuals.

Broadband users rated their service provider on value for money, network quality, and billing and support.

The results showed that Cybersmart was the top-rated ISP, with many of its Lightspeed subscribers rating its service levels very high.

Crystal Web, Axxess, and Cool Ideas rounded out the top 4, all with average scores of over 8 out of 10.

The table below provides an overview of the ISP ratings section (scores out of 10).

It should be noted that only ISPs which received a significant number of responses were listed.

ADSL, VDSL, and Fibre ISPs
ISP Value for Money Network Quality Support and Billing Average
Cybersmart 8.47 8.40 8.93 8.60
Crystal Web 8.25 8.71 8.09 8.35
Axxess 8.45 7.66 8.39 8.16
Cool Ideas 8.29 8.25 7.75 8.10
Webafrica 7.94 8.11 7.82 7.96
Vox Telecom 8.42 7.72 7.37 7.83
Afrihost 7.73 7.16 8.00 7.63
Cell C (Fibre) 7.00 7.60 7.60 7.40
MWEB 6.67 6.49 7.23 6.80
Internet Solutions 6.50 7.50 6.17 6.72
Telkom Internet 6.04 6.17 5.58 5.93

Top mobile ISP

With Mobile ISPs, Axxess reigned supreme, followed by Afrihost Mobile and FNB Connect.

It should be noted that only mobile ISPs which received a significant number of responses were listed.

Mobile ISPs
ISP Value for Money Support and Billing Average
Axxess Mobile 9.01 9.16 9.08
Afrihost Mobile 8.06 8.36 8.21
FNB Connect 7.33 6.33 6.83
MWEB 6.00 5.67 5.83

Now read: Fibre is killing ADSL

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Best ADSL, FTTH, and Mobile ISPs in South Africa