MyBroadband’s Q3 2017 Broadband Survey shows that Cool Ideas is the top-rated ISP in South Africa, while Axxess Mobile won the Mobile ISP category.
The survey was completed by 5,751 South African broadband subscribers. The users were typically IT professionals and tech-savvy individuals.
The users rated the value for money, network quality, and billing and support of their ADSL, VDSL, fibre, and mobile ISP.
Cool Ideas and Axxess were the only ISPs which had an average score over 8.
Cool Ideas, which has a strong focus on the fibre market, received high scores for its network quality. This shows a high customer satisfaction with the performance of the ISP.
Axxess received the highest mobile ISP scores, which was helped by a good performance in the value-for-money category.
The table below provides an overview of the results of the survey (scores out of 10). Only ISPs which received a significant number of responses were listed.
|ADSL, VDSL, and Fibre ISPs|
|ISP||Value for Money||Network Quality||Support and Billing||Average|
|Cell C Fibre||7.06||7.25||7.04||7.12|
|Mobile Broadband ISPs|
|Mobile ISP||Value for Money||Network Quality||Support and Billing||Average|