Openserve has postponed its planned termination of DSL and copper-based services in areas covered by its fibre network.
This is according to an email the company sent to ISPs on 13 August which was seen by MyBroadband.
Multiple ISPs have confirmed the legitimacy of the notice.
Openserve first informed ISPs in June 2020 that it would be shutting down DSL and copper-based services in areas where Openserve Fibre Connect (OFC) was already available.
This meant that all remaining ADSL and copper-based customers would have to switch to fibre or other types of broadband or be cut off from the Internet.
The switch-off was set to be actioned on 1 September, but it has now been delayed by a further three months to 1 December 2020.
ISPs raised concerns
Openserve’s original announcement raised concerns at ISPs like MWEB, who claimed the timing of the switch-off was problematic.
“MWEB is deeply concerned that Openserve is enforcing this change at this time, giving ISPs and customers only two months to change over and doing this during the COVID-19 national crisis, where social distancing is encouraged and customers are concerned about having installers in their homes,” MWEB said.
In its latest communication, Openserve thanked ISPs for their efforts in supporting its request for migrating their impacted customers to fibre.
It acknowledged concerns raised by the ISPs with regards to the short notice period and challenges posed by the COVID-19 pandemic.
“To this end, we have taken a decision to announce a conditional extension to this initiative, to allow for as many users as possible to be migrated over to OFC before the DSL services are discontinued,” Openserve said.
Full details of extension
Openserve also provided the following details with regards to the extension:
- DSL users in the identified areas now have until 30 November 2020 to be migrated to OFC.
- Assurance incidents (fault requests) for the identified services will only be accepted up to and including 31 October 2020.
- It is therefore expected that faulty DSL services will be migrated to fibre when such faults are reported.
- Any remaining affected DSL services in the OFC footprint will be discontinued on 01 December 2020. Consideration will be given in cases where an OFC has been ordered but not installed yet.
The operator noted, however, that areas in which the significant majority of customers have already migrated to fibre will be prioritised for decommissioning and dates will be communicated on an ongoing basis.
“We request your support to prioritise and complete these migrations before the deadline to enable us to commence decommissioning of the copper systematically, thus easing the process and reducing uncertainty,” Openserve said.
It reiterated that all OFC installations for the affected DSL customers will be zero-rated.
“We wish to assure you of our intention to carry out our broadband network infrastructure upgrade with the least amount of disruption to your customers,” Openserve added.
According to the communication Openserve previously sent to its customers, the following areas will be impacted by the Openserve announcement.
If you have an ADSL connection in one of these areas, you will need to migrate to a fibre Internet connection or you will be disconnected from 1 December 2020.
|Areas affected by ADSL cut-off|
|East London||Abbotsford, Beacon Bay, Bonnie Doon, Bonnie Doon Vista, Bunkers Hill, Nahoon, Stirling, Vincent, Woodleigh|
|Port Elizabeth||Amsterdamhoek, Bluewater Bay, Bluewater Beach, Broadwood, Deal Party, Fairview, Glendinningvale, Greenacres, Greenbushes, Greenbushes Business Estate, Greenshields Park, Hallack Road, Heronwood Place, Humerail, Humewood, Linkside, Little Walmer Golf Estate, Longmeadow Residential Estate, Lovemore Heights, Lovemore Heights Estate, Lovemore Park, Mill Park, Millard Grange, Mount Croix, Mount Pleasant, Newton Park, Pari Park, Parsons Hill, Port Elizabeth, South End, Southend Southfork, Summerstrand, The River Club, Walmer, Walmer Heights, Westview Village.|
|Uitenhage||Janssensdal, Leyvale, Vanes Estate|
|Bloemfontein||Bayswater, Dan Pienaar, Heliconhoogte, Heuwelsig, Pentagon Park, Rayton, Universitas, Waverly, Wild Olive Estate.|
|Welkom||Jim Fouche Park.|
|Giyane||Giyani Unit Ba|
|Louis Trichardt||Louis Trichardt|
|Nelspruit||Dio Vista, Stonehenge, The Terrace, West Acres|
|North West Province|
|Hartbeespoort||Eagles Landing, Hartbeestpoort, Meerhof, Pecanwood Golf Estate, The Islands Estate|
|Brits||Harmonie, Kosmos, Schoemansville|
|Kimberley||El Toro Park, Herlear, Minerva Gardens, Monument Heights, Royldene, Roylglen|
|Alberton||Brackendowns, Brackenhurst, New Redruth, Raceview, Verwoerd Park|
|Bedfordview||Bedford Gardens, Bedford Park, Bedfordview, Essexwold, Oriel, Senderwood, St Andrews|
|Benoni||Benoni, Kleinfontein 67ir, Morehill, Northmead, Rynfield, Vlakfontein|
|Boksburg||Byers Park, Libradene, Parkdene, Parkrand, Sunward Park|
|Brakpan||Dalpark, Dalview, Larrendale, Sonneveld, Sunair Park|
|Centurion||Bronberrik, Celtisdal, Clubview, Cornwall Hill, Die Hoewes, Eldo Meadows, Eldoraigne, Hennops Park, Heuweloord, Highlands, Highveld, Irene, Kloofzicht, Kosmosdal, Lyttelton, Monavoni, Raslouw Ah, Rooihuiskraal, Rua Vista, Simarlo, Tamara Parkvilla Rosa, Wierda Glen Estate, Wierda Park, Zwartkop|
|Edenvale||Dowerglen, Dunvegan, Edenvale, Elma Park, Hurlyvale|
|Johannesburg||Bassonia, Berario, Birdhaven, Birnam, Blackheath, Braamfontein, Bruma, Craighall, Craighall Park, Crosby, Cyrildene, Dunkeld, Dunkeld West, East Town, Eldorado Park, Elton Hill, Fairland, Fairwood, Forest Town, Franklin Roosevelt Park, Glenhazelhawkins Estate, Highlands, Houghton Estate,
Kent View, Killarney,, Langlaagte North, Lenasia, Lenasia South, Linksfield, Linksfield, Linksfield Ridge, Melrose, Melrose Estate, Melrose North, Newlands, Northcliff, Norwood, Oaklands, Orange Grove, Parktown North, Parkwood, Percelia Estate, Richmond, Riviera, Rosebank, Rouxville, Saxonwold, Sydenham, The Gardens, Valeriedene, Waterval Estate, Waverley, West Cliff, Winston Ridge
|Midrand||Midstream Estate, Noordwyk, Saddlebrook Estate, Sagewood, Summerset, Vorna Valley, Witpoort 406JR|
|Mogale City||Noordheuwel, Pinehaven Country Estate, Quellerie Park|
|Pretoria||Alphen Park, Annlin, Ansaar Estate, Ashlea Gardens, Baileys Muckleneuk, Boardwalk, Boardwalk, Meander, Boardwalk Villas , Bronberg, Bronberg Estate, Brooklyn, Brummeria, Bryntirion, Christiaansville , Christoburg, Claudius , Constantia Park, De Beers, Doornpoort, East Lynne, Elandspoort, Elardus Park, Equestria, Erasmia, Erasmuskloof, Erasmusrand, Faerie Glen, Garsfontein, Georgeville, Glen Lauriston, Groenkloof, Hazelwood, Hillcrest, La Montagne, Laudium, Lombardy Estate, Lukas Rand, Lydiana, Lynnrodene, Lynnwood, Lynnwood Glen, Lynnwood, Manor, Lynnwood Park, Lynnwood Ridge, Magalieskruin, Maroelana, Menlo Park, Menlyn, Meyers Park, Montana, Montana Park, Montana Tuine, Monument Park, Mooikloof Ridge, Moreleta, Park, Muckleneuk, Murrayfield, Navors, Newlands, Newmark Estate, Nieuw Muckleneuk, Olympus, Ponda Rosa, Pretoria Central, Pretorius Park, Rietvalleirand, Shere, Silver View Ridge, Silver Woods Country Estate, Silverton , Sinoville, Six Fountains, Sterrewag, The Willows, Val De Grace, Valhalla, Wapadrand, Waterkloof, Waterkloof Glen, Waterkloof Golf Estate, Waterkloof Heights, Waterkloof Park, Waterkloof Ridge, Waterkloof Valley Estate, Waterkloof Village, Willow Acres, Willow Glen, Wingate Golf Estate, Wingate Park, Wonderboom, Zambezi Country Estate|
|Sandton||Illowild, Witkoppen, Woodmead|
|Durban||Glenashley, Glenhills, Greyville, Grosvenor, Musgrave, Old Fort, Park Hill, Peter Road, Prospect Hall, Red Hill, Riverhorse Valley, Stamford Hill, Umgeni Business Park, Umgeni Park, Virginia, Wentworth, Windermere|
|Empangeni||Grantham Park, Kildare, Richem|
|Hillcrest||Hillcrest (Camelot Estate), Hillcrest (Langford Estate), Hillcrest Park, Hilldene. Plantations|
|Mount Edgecombe||Mount Edgecombe Estate, Mount Edgecombe North|
|Pietermaritzburg||Pietermaritzburg Central, Town Bush Valley, Wembley|
|Pinetown||Mahogany Ridge, Padfield Park, Paradise Valley, The Wolds, Westmead|
|Port Zimbali||Zimbali Coastal Forest Estate|
|Salt Rock||Simbithi Eco Estate|
|Shelly Beach||Shelly Beach, Shelly Beach (Bay Hill)|
|Umhlanga Rocks||Hawaan, La Lucia, Prestondale, Somerset Park, Sunningdale, Umhlanga, Umhlanga Ridge, Umhlanga Rocks|
|Westville||Grayleigh, Rouken Glen, Westville, Woodside|
|Athlone||Rondebosch East, Rylands, Surrey Estate|
|Bellville||Hoheizen, Loevenstein, Oude Westhof, Proteavallei, Selborne, Van Riebeeckshof, Vredelust Bellville, Welgedacht, Welgemoed|
|Brackenfell||Kaapsig, Klein Bron, Protea Heights, Sonkring, Vredekloof Heights|
|Cape Town||Cape Town, Gardens, Marina Residential, Oranjezicht, Tamboerskloof, Zonnebloem|
|Constantia||Bel Ombre, Constantia, Constantia Heights, Constantia Vale, Fir Grove, Glen Alpine, Klaassenbosch, Nova Constantia, Orchid Close Estate, Sillery, Silverhurst, Strawberry Hill|
|Diep River||Diep River|
|Durbanville||Albury Place Pinehurst, Aurora, Country Places, Donkervliet Pinehurst, Driebergen Pinehurst, Durbanvale, Durbanville, Durbanville Hills, Durbanville Meadows, Eersdal Heights(Vygeboord), Goedemoed, Longwood Pinehurst, Oakwood Pinehurst, Olive Close Pinehurst, Pinehurst, Sonstraal, Sonstraal Heights, Summerwood Pinehurst, The Crest, Valmary Park, Vierlanden, Vygeboom, Welgevonden, Wellway Park|
|Faure||Kelderhof Country Village|
|Fish Hoek||Clovelly, Fish Hoek|
|Franschhoek||Franschhoek, Le Ferme Chantelle|
|George||Earls Court Lifestyle Estate, Earls Court The Village, Glen Heath, Glenwood, Golf Park, Groenkloof, Retirement Vill., Heather Heights, Heather Park, Heatherlands, Homewood Village, Kingswood Golf, Estate, Kingswood Hamlet, Kraaibosch 195farm, Kraaibosch Country Estate, Kraaibosch Manor|
|Gordons Bay||Antilles Cayman Beach, Gordons Bay, Harbour Island|
|Hanover Park||Mountview, Penlyn Estate|
|Hout Bay||Hanging Meadows, Hout Bay, Kenrock Country Estate, Klein Leeukop Private Estate, Mount Rhodes|
|Knysna||Fisher Haven, Forest Gardens Estate, Heuwelkruin, Highlands Estate, Hunters Estate, Hunters Home, Hunters Village, Knysna, Knysna Heights, Leisure Isle, Paradise, Rexford, The Heads, Westhill|
|Kuilsrivier||Deo Gracia, Haasendal, Jacarandas, Klein Zevenwacht Estate, Zevendal, Zevenwacht Country Estate, Zevenzicht Estate|
|Langebaan||Blue Lagoon, Calypso Beach, Langebaan Country Estate|
|Meadow Ridge||Meadow Ridge|
|Melkbosstrand||Atlantic Beach Golf Estate|
|Milnerton||Century City, Royal Ascot, Royal Ascot (Arena North), Royal Ascot (Coral Grove), Royal Ascot (The Stableyard), Sunset Beach, Sunset Village|
|Mossel Bay||Fijnbosch Park, Mossel Bay Golf Estate|
|Noordhoek||Chapmans Bay Estate, Noordhoek, San Michele|
|Onrus River||Hemel En Aarde Estate|
|Paarl||Paarl, Suider Paarl, Val De Vie Estate, Vrykyk|
|Parow||Pbaronetcy, Kleinbosch, Kleinmeer Lifestyle Village, La Provence, Leopard Rock Estate, Parow Industrial
|Pinelands||Pinelands, Pinewood Village|
|Sea Point||Bantry Bay, Fresnaye, Mouille Point, Sea Point|
|Somerset West||Belaire Winelands Estate, Blue Crane Estate, Briza, Brookside Village, Fraaigelegen, Golden Acre, Golden Acre (Albourne Estate), Golden Hill, Hageland, Helderrand, Heldervue, Helena Heights, Illaire, Jonkers Hoogte, Kalamunda, La Concorde, La Sandra, Land En Zeezicht, Monte Sereno, Olijven Hof Estate, Parel Valley, Rome Glen, Silver Fox Estate, Somerset Heights, Somerset Ridge, Somerset West, Spanish Farm, Steynsrust, The Links, Van Der Stel, Vredenberg Estate, Westridge, Zandberg|
|Stellenbosch||Nietgegund 516farm, Stellenbosch|
|Sunnydale||Ake Michelle, Stonehaven Estate, Sun Valley|
|Table View||Atlas Gardens, Flamingovlei, Parklands, Table View, Wentworth Village|
|Tokai||Nieuwe Steenberg, Steenberg Golf Estate, Tokai|
|Wilderness||Wilderness East, Wilderness Garden Estate|
|Wynberg||Bishopscourt, Plumstead, Wynberg|