MWEB made the announcement shortly after 08:00 on Friday morning (22 March 2013), and said that it is investigating the problem with the help of Seacom.
ADSL traffic on MWEB’s network is being rerouted, but some services are affected by the Seacom outage.
MWEB said that it is currently running on their backup WACS capacity which is just over a third of their international requirements.
Seacom confirmed that it is currently experiencing an outage on its east coast network to Europe.
“The cause at this time in suspected to be a cable cut in the Mediterranean Sea,” said Seacom.
Update at 10:00: Seacom has said that there have been multiple cable cuts impacting a number of cable systems. The full statement follows below:
Multiple subsea cable cuts have been confirmed off the northern coast of Egypt in the Mediterranean Sea, which are impacting a number of cable systems in Africa, Middle East and Asia connecting to Europe.
Seacom is currently working to establish restoration options on alternative capacity across the Mediterranean Sea and also by adding further IP capacity in Asia.
It is expected that it will take some hours to confirm options and arrange network re-routing. Seacom will contact customers directly to discuss restoration options.
Update at 11h35:
SEACOM has identified restoration solutions and providers and is in the process of re-configuring the network and services to restore circuits.
Definitive timing is not yet available, however we are targeting restoration within 12 hours or less. Communications to customers on their specific requirements are underway.
We will update further within the hour.
Update at 13:50:
SEACOM has procured restoration on SMW4 and provisioning of this capacity is currently underway. Communication has gone out to all customers.
Further updates to follow.