FNB Uncapped ADSL discounts: where are they?

First National Bank’s website did not show any information around its new rewards programme for cheque account holders on Monday, 1 July 2013, despite suggestions to the contrary in an e-mail sent to customers towards the end of May.

According to the information in the e-mail, FNB customers with cheque accounts would qualify for a number of new rewards.

Among the new rewards on the cards was up-to 100% discount on uncapped ADSL data through FNB Connect for platinum cheque account holders.

Pricing and other details around the launch of FNB Connect’s uncapped ADSL offering were not included in the announcement to existing account holders, with the bank saying that it would provide the information “during the next few weeks”.

Farren Roper, FNB Connect head of products
Farren Roper, FNB Connect head of products

When asked about the new rewards programme, Farren Roper, head of FNB Connect ISP and business operations said that they are unfortunately not able to release further information at this point.

“More detail around this exciting rewards on Cheque Accounts offer (including pricing and line speeds) will be released in the course of the next few weeks,” Roper said.

Although this is exactly the same as the timeframe given at the end of May, it’s worth noting that FNB also said in the notice to existing cheque account customers that their online banking profiles would only reflect the new rewards from 8 August 2013.

“Your rewards are allocated by the 8th of each month, based on the previous calendar month,” the document said.

In the meantime, Roper said that customers who are interested in the offer can e-mail [email protected].

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Thanks to Vusi for sending this in

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FNB Uncapped ADSL discounts: where are they?