Top ADSL ISP in South Africa – survey

MyBroadband conducted its latest broadband survey in February 2014, showing that Afrihost and Vox Telecom are the top ADSL ISPs according to customer rankings.

The survey was successfully completed by 5,356 South African broadband users, who rated their broadband service on value for money, network quality, billing, support, and overall satisfaction.

The broadband survey tested users’ satisfaction with and perception of their ADSL ISP accounts, rather than the actual performance of the service.

To ensure accuracy and avoid duplicate entries, a unique token system was used through which only invited users were allowed to complete the survey.

The following table provides an overview of the results of the survey (scores /10). It should be noted that ISPs which did not receive enough responses were not listed below.

ISP Value Network Billing Support Overall Average
Afrihost 7.44 7.20 8.35 7.86 7.78 7.72
Vox Telecom 7.82 7.58 7.79 7.64 7.76 7.72
Web Africa 7.39 7.24 7.99 7.69 7.51 7.57
Axxess 7.25 6.61 7.70 7.62 7.25 7.29
Internet Solutions 7.39 7.13 7.52 6.93 7.20 7.23
Openweb 7.02 6.92 7.46 7.33 7.25 7.20
Cybersmart 7.23 6.70 7.82 6.87 7.16 7.16
FNB Connect 7.71 6.00 7.22 5.75 6.78 6.69
MWEB 5.96 6.30 7.18 7.13 6.64 6.64
Telkom Internet 5.57 4.94 6.22 5.08 5.34 5.43

Value = value for money, Network = network performance, Overall = Overall satisfaction

Will you recommend your ADSL ISP to a friend?

As part of the survey users were asked “How likely is it that you would recommend your current ADSL ISP to a friend or colleague.”

Customers were asked to rate their likelihood of recommending their ADSL ISP on a 1 to 10 rating scale, with the average scores listed below.

ISP Average score What it means
Afrihost 8 Satisfied but unenthusiastic customers
Web Africa 7 Satisfied but unenthusiastic customers
Vox Telecom 7 Satisfied but unenthusiastic customers
Axxess 7 Satisfied but unenthusiastic customers
Openweb 7 Satisfied but unenthusiastic customers
Internet Solutions 7 Satisfied but unenthusiastic customers
Cybersmart 7 Satisfied but unenthusiastic customers
MWEB 6 Unhappy customers
FNB Connect 6 Unhappy customers
Telkom Internet 5 Unhappy customers

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Top ADSL ISP in South Africa – survey