Capitec weekend downtime explained
A number of Capitec banking clients took to social media on Saturday to complain about an outage that left them unable to pay with their cards or withdraw cash.
Customers also complained that they were unable to get through to Capitec’s call centre to report the problem and receive assistance.
Asked about the outage, a spokesperson for the bank told MyBroadband that one of their network switches became faulty and generated errors on Saturday morning.
“This had an impact on most transactions in branch,” Capitec said. “Only the deposit teller transactions were not affected in branch.”
Although the issue was isolated and corrected within 15 minutes, Capitec said the time to reboot all systems in order to service clients in each branch took some time.
ATMs and point of sale machines also went off for the 15 minutes while fixing the problem.
“This all had a knock-on effect on call volumes at our Client Care Centre,” Capitec said. “We apologise for this inconvenience.”
The spokesperson added that everyone who deals with technology on a day-to-day basis would agree that it is difficult to anticipate such an issue.
“We are pleased that the procedures in place assisted us to rectify the problem as quickly as possible,” the bank said.
“We once again apologise to our clients that experienced this problem in branch for most of the morning and a for clients that experienced 15 minutes of frustration at ATM’s and POS machines. We understand the frustration fully and always endeavour to provide an uninterrupted service at all times.”
Original MyBroadband forum thread: Capitec bank-The unthinkable happened!!
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