The FNB website and mobile App experienced downtime on 18 May – the cause of the downtime remains unknown.
Many users took to social media platforms, including Twitter and MyBroadband, to complain about the downtime.
“Is FNB down? Can’t log into website or app?,” said Paul Scott on Twitter. “Seems that all forms of #FNB channels down – can’t even access cellphone banking. Please advise,” said Lizelle McDermott.
“We are aware of intermittent systems issues affecting online, cellphone banking & App,” FNB said on Twitter. “Customers are advised to make use of ATM’s and branch for transactions.”
FNB was asked for comment, but all mails to @fnb.co.za would not deliver. MyBroadband also contacted FNB telephonically for feedback, but the company could not immediately provide details about the downtime.
Update: FNB CEO Jacque Celliers apologised on Twitter for the downtime, and confirmed that branches and ATMs are online.
Update: FNB’s chief information officer Mo Hassem provided the following statement:
FNB can confirm that it had a brief interruption and intermittent connectivity early this morning on various channels. This has now been remedied.
Customers may now use our channels normally.
FNB apologises for any inconvenience this has caused our valued customers.