FNB customers are now able to cancel a lost or stolen debit or cheque card at an FNB ATM, ADT or Slimline.
This makes FNB the first bank to enable card cancellation across all its electronic banking platforms, and the only bank to provide the functionality on self-service devices.
This type of card cancellation is already available through Cellphone Banking, Online Banking, and the FNB Banking App, the company said.
FNB said that during the development of the functionality, speed and ease of cancellation were kept in mind – with the end result a four-screen cancellation process.
Customers choose the cardless option on the ATM or ADT, key in their ID number, key in their PIN, select the card that they would like to cancel, and confirm the cancellation.
For those who wish to do so, new cards can also be ordered immediately.