FNB online banking and app outage
FNB clients are reporting that they are unable to access the bank’s digital banking services.
Clients say they have been unable to log into FNB’s online banking website or use the app to transact since Tuesday morning.
Responding to complaints on Twitter, the bank apologised for the inconvenience.
“We apologise to any customers affected by intermittent system issues – we’re working hard to resolve it,” said FNB.
We apologise to any customers affected by intermittent system issues – we're working hard to resolve it.
— FNB South Africa (@FNBSA) October 11, 2016
Statement from FNB
Mo Hassem, FNB Chief Information Officer:
FNB is aware of a connectivity issue that is impacting access to its services.
The bank apologises to impacted customers for the inconvenience caused.
We wish to assure our customers that we are working hard to resolve the matter and restore services.
Update: Hassem said FNB has restored limited functionality:
FNB can now confirm that there’s functionality on ATMs, Point of Sale terminals, with limited functionality currently on online banking.
Our technicians continue to work hard to restore connectivity across all channels.
We apologise to our customers for the inconvenience caused.