FNB app and call centre outage

FNB said it is aware of a connectivity issue which is impacting access to select services.

“We apologise to any customers experiencing intermittent issues affecting the app and some call centres,” FNB told clients on social media.

“We are urgently working to resolve.”

It urged customers to use alternative channels such as online banking, cellphone banking, and ATMs.

“The bank apologises to impacted customers for the inconvenience caused. We wish to assure our customers that we are working hard to resolve the matter and restore services.”

Update: FNB chief information officer Mo Hassem has said that the outage has been resolved.

FNB can confirm that access to all its banking services has been fully restored. The bank apologises to impacted customers for the inconvenience caused.

Now read: FNB nav>> launched in banking app

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FNB app and call centre outage