FNB is in the process of reversing “unsuccessful transaction fees” which clients were erroneously charged for due to connectivity problems.
The bank said on 25 August, it experienced intermittent connectivity issues that impacted access to select services, including debit card purchases.
“As a result, a number of customers’ debit card transactions were erroneously declined. FNB is in the process of reversing all associated unsuccessful transaction fees as a result of the outage,” said Ryan Prozesky, CEO of FNB Value Banking Solutions.
An unsuccessful transaction fee on a debit card point of sale purchase is normally only charged when customers have insufficient funds to cover the value of the transaction.
The fee is listed as R8.50 on FNB’s Gold Account.