Absa customers have been unable to access their online banking channels today, according to scores of reports.
Downdetector showed a spike in Absa downtime reports from users starting at 8:30 on 20 December.
Customers complained about the bank’s app and web portal being offline – along with other digital channels.
A number of users also stated that they were unable to pay their employees, due to the downtime.
Twitter was flooded with comments from frustrated Absa clients.
@AbsaSouthAfrica ABSA customers. Please like all tweets about absa being down. Retweet if possible!!! Get it to trend!!! This is just pathetic. From 8am. ABSA Invest more in IT staff! People can’t get paid and I feel terrible for all staff working for companies that uses Absa!
— George (@georgegrobler) December 20, 2019
— nkosana lekotjolo (@nkosanap) December 20, 2019
MyBroadband also received direct complaints from multiple Absa customers, who said their bank’s online channels were still down at the time of writing.
Absa on Twitter
Absa sent out a tweet earlier in the day apologising to its customers.
We are aware of the ongoing intermittent issues with our digital channels. Our technicians are working on a fix. We will let you know as soon as that is resolved and we’re up and running again. Apologies for any inconvenience caused.
— Absa South Africa (@AbsaSouthAfrica) December 20, 2019
Below is a graph showing the number of Downdetector reports for Absa today.
Update: Absa comment
Absa Managing Executive for Virtual Channels Aupa Monyatsi told MyBroadband that Absa’s technical teams were working hard to fix the issues.
“We apologise to our customers for the intermittent issues experienced with our digital channels since this morning. Our technical teams are working hard to resolve this as soon as they can,” Monyatsi said.
“We have shared updates about the issue on various social media platforms. Our sincerest apologies to our customers.”