Standard Bank customers are reporting problems with using online banking and the mobile banking app.
Standard Bank’s Downdetector page showed a sharp surge in complaints from just before 9:00 AM on Friday, with the number of reports remaining high as of 11:00 AM.
On its social media channels, the bank said that users may experience issues when logging into Internet banking and the banking app.
“We are working to resolve this urgently. Please use cellphone banking as an alternative,” the bank said. “We apologise for any inconvenience caused.”
According to Downdetector and Twitter, the vast majority of reported problems appeared to be experienced on online banking.
“Is something wrong with the Online Banking? It keeps timing out,” a Twitter user said.
Multiple users complained that the downtime appeared to be a regular problem for Standard Bank around the payday period towards the end of the month.
“Why always around payday? Are you guys not competent or is your IT outsourced and useless?” a frustrated Twitter user said.
“Good Grief! Again?” another on Downdetector stated.
The graph below shows the increase in complaints for Standard Bank problems on Friday 23 April 2021.
Update – Standard Bank response
Standard Bank told MyBroadband it was currently experiencing intermittent service issues relating to its Internet Banking and Mobile Banking App.
“Our customers are experiencing a degraded service experience and will have difficulty logging onto the platforms,” the bank said.
It stated it was unfortunately not in a position to provide an update on when the issue would be resolved.
In the interim, customers have been urged to use alternative banking channels, including ATMs, USSD-based cellphone banking, their physical cards, or to visit a branch.
“Standard Bank apologises for the inconvenience and assures its customers that we are working to resolve the issue as soon as possible. Please follow on Twitter for further updates,” it added.