FNB Online banking downtime

FNB clients complained that they were unable to log into the bank’s online platform on Monday morning.

The problems started late on Sunday, with FNB customers complaining that the FNB app, cellphone banking, and ATMs were not working for them from the afternoon.

When clients tried to access the app, the received an error message stating that the bank’s system is currently unavailable due to routine maintenance.

At 16:15 on Sunday, the bank confirmed the outage. At 21:00 it said that the problems had been resolved.

“We apologise to customers who experienced limited functionality on our digital channels earlier,” FNB said.

“We can confirm that the issue has been resolved, and our channels are operating normally.”

However, on Monday morning, several FNB clients reported that they were unable to access their online banking services.

While some customers are reporting that banking services are back online for them, others say they are still experiencing issues.

One PayPal user and business banking clients reported that they are having trouble logging into FNB online banking.

“I cannot log in to the website both on Chrome and Firefox. The website loads […] but after I click login nothing happens,” one user stated.

“There is still an issue with your online banking, I can’t log into our business account,” said another.

Update: At 12h30 on Monday, FNB said it has resolved all the problems with its online banking systems including intermittent issues on lotto purchases, login on its app and online banking for enterprise, and PayPal.

“All our services are currently operating normally and any customer who needs technical assistance on our services can contact us directly,” FNB stated.

“We apologise to customers for the inconvenience and thank them for the patience.”

Now read: FNB’s monthly lottery for vaccinated clients

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FNB Online banking downtime