Bank branches where you can get your passport and smart ID

There are currently 30 Department of Home Affairs (DHA) approved bank branches in South Africa where residents can apply for their passports and smart IDs.

With the DHA’s pilot deadline of 31 March 2024 fast approaching, it could soon expand these services to more bank branches nationwide.

In November 2023, Aaron Motsoaledi, South Africa’s Minister of Home Affairs, revealed his department had received confirmation from The Banking Association of South Africa that banks were ready to sign the partnerships.

“The signing of the partnership agreement will, therefore, increase the footprint of bank branches that will be activated, as the agreement comes with infrastructure and human resources from the banks,” the department said.

The pilot project launched in 2015, allowing South African residents an alternative to visiting DHA offices to renew their passports or apply for their smart IDs.

South Africans can use the eHome Affairs platform to submit the required documentation and book an appointment to capture their biometrics at a bank where they hold an account.

The booking process is relatively straightforward, with the platform auto-filling most of the required information. Users must fill in their country of citizenship, birth town, residential and postal address, and choose the bank branch they wish to use.

The DHA will send renewed passports and smart IDs to the same bank branch where the customer’s biometrics were captured.

Once fully launched, the number of DHA-approved bank branches could more than double, with Motsoaledi previously saying 43 bank branches were ready to roll out the services.

According to the department, over 3.5 million South Africans used the system in its eight years of operation.

An expiry date for the pilot was first set for March 2023, after which more bank branches would roll out passport and smart ID services.

However, this target was missed. Thereafter, it was first extended to September 2023 until the department announced that the pilot would again be extended to March 2024.

There are 30 DHA-approved bank branches currently offering passport and smart ID services. These are broken down per bank as follows:

  • Standard Bank — 9
  • FNB — 7
  • Absa — 6
  • Nedbank — 6
  • Investec Bank — 1
  • Discovery Bank — 1

Standard Bank customers have the most choice when it comes to branch bookings. However, its DHA-approved branches are concentrated mainly in Gauteng and the Western Cape.

The table below lists all the bank branches that offer passport and smart ID services in South Africa.

Bank branches offering passport and smart ID services
Bank Address Contact
Standard Bank (9)
Standard Bank Canal Walk Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City 021 529 8216
Standard Bank Centurion Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre 012 671 4042
Standard Bank Jubilee Mall Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal 011 351 7814
Standard Bank Kathu Mall Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg 053 723 9610
Standard Bank Killarney Mall Killarney Mall, Riviera Rd, Killarney, Johannesburg 011 486 0002
Standard Bank Kingsmead 1 Kingsmead Way, Durban 031 308 7900
Standard Bank Mitchell’s Plain Promenade Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain 0860 123 000
Standard Bank Newton Park 1 Pickering St Newton Park Port Elizabeth 041 404 8319
Standard Bank Simmonds Street 5 Simmonds St, Selby, Johannesburg. 011 631 1624 / 011 639 4205
FNB (7)
FNB Burgersfort Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort 072 457 8619 / 013 216 0098
FNB Centurion Lifestyle Centre Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion 066 460 0530 / 012 653 2661
FNB Cornubia Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban 031 308 7900
FNB Glen Shopping Centre Shop U2, The Glen Shopping Centre, Glenvista 061 495 4441
FNB Greenpoint Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint 087 345 6090
FNB Lynwood Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria 066 460 0130
FNB Merchant Place 4 Merchant Place c/o Rivonia and Freedman Dr Sandton 066 290 3307
Nedbank (6)
Nedbank Arcadia Shop 25, Nedbank Plaza, Beatrix Street, Arcadia 066 460 0122
Nedbank Constantia Kloof 16 Constantia Boulevard Constantia Kloof Roodepoort 011 639 4208
Nedbank Durban North 57 Adelaide Tambo Dr, Durban North, 4051 0800 555 111
Nedbank Nelspruit Shop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit 081 336 5941
Nedbank Rivonia 135 Rivonia Road, Sandown, Sandton 066 290 3257
Nedbank St George’s Mall Shop 3 The Box, St Georges Mall c/o Riebeeck Street 0800 555 111
Absa (6)
Absa Centurion Lifestyle Centre Shop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion 066 460 0356
Absa Key West Krugersdorp Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp 079 900 6457
Absa Port Elizabeth 682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth 041 404 8319
Absa Sandton City Cnr Rivonia Road and 5th Street Sandton 066 290 3314
Absa Stellenbosch Oude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch 021 809 2311
Absa Towers Cnr Commissioner And Troye Streets, Johannesburg 011 350 4111
Discovery Bank (1)
Discovery Bank Head Office 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton 0860 998 877
Investec (1)
Investec Bank Sandown 100 Grayston Dr Sandown Sandton 011 286 7000

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Bank branches where you can get your passport and smart ID