FNB service problems

FNB has acknowledged problems with its electronic services on Twitter today (26 March 2013), which are preventing customers from swiping or withdrawing money.

“Soooo embarrassed now! My card got declined.. Why! Cos FNB’s whole system is down!” one user said on Twitter.

FNB’s customer service representative on Twitter, Rbjacobs, posted the following message to the social network:

“Please accept our apologies #FNB Banking Systems are currently experiencing intermittent service availability. We will update you asap.”

This latest outage follows large-scale incidents in 2012 that caused transactions to be declined and left customers unable to draw money.

FNB downtime tweet (26-03-2013)
FNB downtime tweet (26-03-2013)

Update 12h42: FNB has said that its systems are available and basic transactions are being processed successfully.

FNB systems restored tweet (26-03-2013)
FNB systems restored tweet (26-03-2013)

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FNB service problems