Best broadband service in South Africa

MyBroadband conducted its latest broadband survey in May 2014, which showed that Neotel’s NeoBroadband Fibre service had the happiest subscribers.

The survey was successfully completed by 4,350 South African broadband users, who rated their broadband service on value for money, network quality, and billing & support.

The survey tested users’ opinions of their broadband service, and asked them how likely they are to recommend their service to family and friends.

The following table provides an overview of the results of the broadband survey for fixed broadband services (scores out of 10).

Broadband service Network quality Value for money Support and billing Average
NeoBroadband Fibre 8.27 6.91 7.64 7.61
VDSL 20 Mbps 7.36 6.82 7.73 7.30
VDSL 40 Mbps 8.21 6.36 6.79 7.12
Neotel LTE 7.33 7.17 6.83 7.11
Neotel WiMax 8.18 6.36 6.73 7.09
Telkom Mobile LTE 7.04 7.03 6.32 6.79
Neotel NeoFlex 6.50 7.10 5.50 6.37
ADSL 10 Mbps 6.65 5.37 6.01 6.01
ADSL 1 or 2 Mbps 6.03 5.48 6.13 5.88
Neotel NeoConnect 5.58 6.25 5.58 5.81
iBurst Wireless 4.83 6.71 5.82 5.79
ADSL 4 Mbps 6.18 5.23 5.77 5.73
MultiChoice Smart Village 5.44 5.22 4.56 5.07

Will you recommend your broadband service to a friend?

As part of the survey users were asked “How likely is it that you would recommend your current broadband provider or broadband service to a friend or colleague.”

Customers were asked to rate their likelihood of recommending their broadband service on a 1 to 10 rating scale, with the results listed below.

Broadband providers Score Description
Neotel WiMax 8.40 Satisfied but unenthusiastic customers
NeoBroadband Fibre 8.00 Satisfied but unenthusiastic customers
VDSL 40 Mbps 7.86 Satisfied but unenthusiastic customers
Neotel LTE 7.83 Satisfied but unenthusiastic customers
VDSL 20 Mbps 7.80 Satisfied but unenthusiastic customers
Telkom Mobile LTE 7.42 Satisfied but unenthusiastic customers
ADSL 10 Mbps 7.23 Satisfied but unenthusiastic customers
Neotel NeoFlex 7.20 Satisfied but unenthusiastic customers
ADSL 4 Mbps 6.71 Satisfied but unenthusiastic customers
ADSL 1 or 2 Mbps 6.69 Satisfied but unenthusiastic customers
Neotel NeoConnect 6.08 Unhappy customers
iBurst Wireless 5.13 Unhappy customers
MultiChoice Smart Village 4.89 Unhappy customers

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Best broadband service in South Africa