MyBroadband conducted its latest broadband survey in May 2014, which showed that Neotel’s NeoBroadband Fibre service had the happiest subscribers.
The survey was successfully completed by 4,350 South African broadband users, who rated their broadband service on value for money, network quality, and billing & support.
The survey tested users’ opinions of their broadband service, and asked them how likely they are to recommend their service to family and friends.
The following table provides an overview of the results of the broadband survey for fixed broadband services (scores out of 10).
|Broadband service||Network quality||Value for money||Support and billing||Average|
|VDSL 20 Mbps||7.36||6.82||7.73||7.30|
|VDSL 40 Mbps||8.21||6.36||6.79||7.12|
|Telkom Mobile LTE||7.04||7.03||6.32||6.79|
|ADSL 10 Mbps||6.65||5.37||6.01||6.01|
|ADSL 1 or 2 Mbps||6.03||5.48||6.13||5.88|
|ADSL 4 Mbps||6.18||5.23||5.77||5.73|
|MultiChoice Smart Village||5.44||5.22||4.56||5.07|
Will you recommend your broadband service to a friend?
As part of the survey users were asked “How likely is it that you would recommend your current broadband provider or broadband service to a friend or colleague.”
Customers were asked to rate their likelihood of recommending their broadband service on a 1 to 10 rating scale, with the results listed below.
|Neotel WiMax||8.40||Satisfied but unenthusiastic customers|
|NeoBroadband Fibre||8.00||Satisfied but unenthusiastic customers|
|VDSL 40 Mbps||7.86||Satisfied but unenthusiastic customers|
|Neotel LTE||7.83||Satisfied but unenthusiastic customers|
|VDSL 20 Mbps||7.80||Satisfied but unenthusiastic customers|
|Telkom Mobile LTE||7.42||Satisfied but unenthusiastic customers|
|ADSL 10 Mbps||7.23||Satisfied but unenthusiastic customers|
|Neotel NeoFlex||7.20||Satisfied but unenthusiastic customers|
|ADSL 4 Mbps||6.71||Satisfied but unenthusiastic customers|
|ADSL 1 or 2 Mbps||6.69||Satisfied but unenthusiastic customers|
|Neotel NeoConnect||6.08||Unhappy customers|
|iBurst Wireless||5.13||Unhappy customers|
|MultiChoice Smart Village||4.89||Unhappy customers|