Best fixed, mobile broadband services in South Africa

MyBroadband’s latest broadband survey from July and August 2014 revealed that Telkom Mobile’s LTE and 3G/HSPA offerings are the top broadband services in South Africa.

The latest broadband survey was completed by 3,635 South African broadband users, who rated their broadband services on value for money, network quality, and billing & support.

People who completed the survey were typically IT professionals and other tech-savvy individuals, with a strong knowledge of South Africa’s broadband market.

The survey tested users’ opinions of their broadband service, and asked them how likely they were to recommend their broadband product to family and friends.

The results showed that Telkom Mobile LTE was rated as the top fixed broadband service in the country. The company’s 3G/HSPA service received the highest average mobile broadband rating.

It should be noted that Telkom’s LTE service is sold as a fixed wireless broadband solution, which is why it is grouped with other fixed products like ADSL, WiMax, and iBurst Wireless.

The following table provides an overview of the results of the survey for fixed and mobile broadband products (scores out of 10).

Fixed broadband ratings
Service Network quality Value for money Billing and support Average
Telkom Mobile LTE 7.80 8.03 6.96 7.60
NeoBroadband Fibre 8.36 7.64 5.45 7.15
VDSL 20 Mbps 8.15 6.68 6.44 7.09
Neotel WiMax 8.57 5.86 6.57 7.00
MultiChoice Smart Village 8.00 5.57 7.29 6.95
VDSL 40 Mbps 7.20 6.80 6.80 6.93
Neotel CDMA 6.41 7.65 6.29 6.78
Telkom WiMax 7.00 6.15 6.92 6.69
iBurst Wireless 6.00 6.98 7.06 6.68
ADSL 10 Mbps 6.92 5.96 6.66 6.51
ADSL 4 Mbps 6.35 5.69 6.50 6.18
ADSL 2 Mbps 6.24 5.73 6.52 6.17
Mobile broadband ratings
Service Network quality Value for money Billing and support Average
Telkom Mobile 3G HSPA 6.94 8.07 6.35 7.12
Cell C 3G HSPA 5.84 7.12 6.45 6.47
MTN 3G HSPA 6.26 6.22 6.57 6.35
MTN LTE 7.46 7.17 6.27 6.97
Vodacom 3G HSPA 6.86 6.01 6.58 6.48
Vodacom LTE 7.36 6.28 5.92 6.52
Mobile ISPs
Afrihost Mobile 7.40 8.73 6.34 7.49
MWEB Mobile 7.00 7.21 6.50 6.90

Would you recommend your broadband service to a friend?

As part of the survey users were asked: “How likely is it that you would recommend your current broadband service to a friend or colleague.”

The higher the score, the more likely a person was to recommend their service to other people.

Fixed broadband
Service Score
Telkom Mobile LTE 8.55
NeoBroadband Fibre 8.55
VDSL 20 Mbps 8.24
VDSL 40 Mbps 8.21
MultiChoice Smart Village 7.57
ADSL 10 Mbps 7.51
Neotel WiMax 7.43
ADSL 4 Mbps 7.02
Telkom WiMax 6.92
Neotel CDMA 6.88
ADSL 2 Mbps 6.82
iBurst Wireless 6.15
Mobile broadband
Service Score
MTN LTE 7.90
Telkom Mobile 3G HSPA 7.73
Vodacom LTE 7.50
Vodacom 3G HSPA 6.86
MTN 3G HSPA 6.85
Cell C 3G HSPA 6.45
Mobile broadband ISPs
Afrihost Mobile 8.99
MWEB Mobile 6.64

More on broadband

Best broadband service in South Africa

Top mobile broadband service in South Africa

Latest news

Partner Content

Show comments

Recommended

Share this article
Best fixed, mobile broadband services in South Africa