Best and worst broadband services in South Africa
MyBroadband’s Q4 2015 broadband survey results show that Neotel’s fibre service and Telkom’s mobile products were rated as the best fixed and mobile broadband services respectively in South Africa.
The survey was completed by 3,444 South African broadband subscribers. These subscribers were typically IT professionals and tech-savvy individuals.
The survey tested users’ opinions of their broadband service and asked them how likely they were to recommend their broadband product to family and friends.
The results showed that Neotel fibre was rated as the top fixed broadband service in the country.
Telkom’s mobile offering received the highest average rating for mobile broadband services.
The table below provides an overview of the results of the survey (scores out of 10).
It should be noted that some products which did not receive enough feedback are not listed in the table.
| Fixed broadband | ||||
| Broadband service | Network quality | Value for money | Support and billing | Average |
| NeoBroadband fibre | 8.86 | 7.00 | 7.57 | 7.81 |
| VDSL | 8.03 | 6.94 | 6.94 | 7.30 |
| Telkom LTE (fixed service) | 7.60 | 7.16 | 6.10 | 6.95 |
| Telkom fibre-to-the-home | 7.28 | 6.40 | 5.96 | 6.55 |
| Neotel wireless | 6.50 | 6.27 | 6.03 | 6.27 |
| ADSL | 6.47 | 5.85 | 6.05 | 6.12 |
| iBurst wireless | 4.70 | 6.55 | 5.25 | 5.50 |
| MultiChoice Smart Village fibre | 6.50 | 5.75 | 3.75 | 5.33 |
| Mobile broadband | ||||
| Broadband service | Network quality | Value for money | Support and billing | Average |
| Telkom mobile (3G or LTE) | 6.75 | 7.75 | 6.73 | 7.08 |
| Cell C mobile (3G or LTE) | 5.37 | 7.55 | 6.33 | 6.42 |
| Vodacom mobile (3G or LTE) | 7.06 | 4.93 | 6.06 | 6.01 |
| MTN mobile (3G or LTE) | 6.43 | 5.12 | 5.44 | 5.66 |
Would you recommend your broadband service to a friend?
As part of the survey, users were asked: “How likely is it that you would recommend your current broadband service to a friend or colleague?”
The higher the score, the more likely a person was to recommend their service to other people.
The table below shows how likely broadband subscribers were to recommend their service.
| Fixed and mobile broadband | |
| Broadband service | Score |
| NeoBroadband fibre | 8.86 |
| VDSL | 8.25 |
| Afrihost mobile | 8.12 |
| Telkom LTE (fixed service) | 8.02 |
| MWEB mobile | 7.60 |
| Telkom mobile (3G or LTE) | 7.43 |
| Telkom fibre-to-the-home | 7.20 |
| ADSL | 6.94 |
| Neotel wireless | 6.90 |
| MultiChoice Smart Village fibre | 6.50 |
| Vodacom mobile (3G or LTE) | 6.46 |
| Cell C mobile (3G or LTE) | 6.17 |
| MTN mobile (3G or LTE) | 6.14 |
| iBurst wireless | 5.35 |
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