Clients of Vox Telecom took to social media and web forums on 12 October to complain that their services had been interrupted.
Vox broadband subscribers reported they were unable to connect to the Internet from around 13:40.
Some have reported that Vox’s broadband services are back up, and MyBroadband can confirm that Vox Fatpipe accounts are working on VDSL.
This is provided you were authenticated on Vox’s DSL network before the downtime hit.
The outage also appears to have hit Vox’s hosting and e-mail platforms, including Vox’s website.
At the time of publication, these services were down and no details about the outage had emerged.
“Some of our services are down, they are being restored and should be up again shortly,” said Vox to clients.
“Our Core Technicians are still attending, we will advise as soon as services are restored.”
Vox Telecom could not be reached for further comment.
Update 17h43: Vox DSL subscribers are reporting that they can now authenticate to the network and connect to the Internet.
Vox Telecom explained that “this afternoon power being supplied to equipment located within our Waverley data center was interrupted for approximately 2 minutes due to an electrical fault”.
“Although the core network came up shortly thereafter, we are continuing to bring some services, such as mail and virtual computing, back into full operation,” Vox Telecom said.
Original forum thread: Vox is down