MWEB ADSL network changes
Over the last few weeks MyBroadband has received complaints from MWEB ADSL subscribers about performance problems and speed fluctuations.
According to some MWEB subscribers, their MWEB Uncapped connections are being throttled on a per connection basis during the day. The complaints further suggest that the throttling is done on a per-connection basis rather than protocol level.
There have also been suggestions that Johannesburg and Durban users – hence MWEB subscribers using the company’s Gauteng IPC – are affected more severely than their Cape Town counterparts.
“If every person that paid R539 for the service [MWEB 4Mbps Uncapped] got the same performance, there would be no room for complaint. However, it is a problem because users in Cape Town are most definitely not subject to the same shaping / throttling. At any given point in the day, User A in Cape Town can expect up to 10 times the performance when compared to User B in JHB/Durban,” one user said.
MWEB explains ADSL network changes
MWEB CEO Rudi Jansen explains that they are continuously working on their network, improving the performance and introducing more redundancy in the network.
Rudi Jansen - MWEB CEO
“Since the start of our financial year on 1 April we have added some significant new routers, switches and servers to the network to ensure we utilise every part of the network better and that for each class of network traffic our network is optimally utilised. We are planning to add far more routing capacity later this year and we have progressed well with our plans to introduce a third IPC in Durban,” said Jansen.
Jansen explained that their network usage patterns change from day to day, and that each day of the week is very different from the next.
“As such, we have become far more dynamic in the shaping of the network to ensure that as we add more capacity on a monthly basis all classes of network traffic benefit from increased capacity. We also monitor the traffic patterns daily and adjust where needed,” said Jansen.
The MWEB CEO says that overall the experience has improved, but that there can be pockets of different network classes of traffic that experience problems from time to time.
“We are actively engaging on various forums with our users and we take their feedback into account when we do our planning and optimization,” said Jansen.
The MWEB CEO pointed out that there has also seen significant changes on the Telkom network as Telkom upgrades their network for higher speeds.
“With all the changes that do occur downstream from MWEB it is sometimes difficult to pinpoint problems. That said, we have a massive team of engineers that work on our network and work with Telkom to ensure we deliver the best possible service to the end users,” Jansen concluded.
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