Best and worst Internet service providers in South Africa

MyBroadband has released its Q4 2018 fixed-broadband report which shows that Supersonic, CipherWave, Cool Ideas, and Cybersmart are the top-ranked ISPs in South Africa.

The report is based on 629,000 broadband speed tests which were conducted on the MyBroadband speed test platform between 1 October and 31 December 2018.

MyBroadband’s HTML5 speed test servers are hosted in Teraco’s vendor-neutral data centres to ensure a neutral testing environment.

Through NAPAfrica, all network operators present at its peering points are provided with a free 10Gbps connection to the MyBroadband speed test platform.

As part of their speed test, users are also given the opportunity to rate their Internet service provider (ISP).

These ratings are then used to rank South African ISPs based on their subscribers’ overall satisfaction.

MyBroadband Q4 2018 fixed-broadband results

The results for the last quarter show that the average fixed-broadband download speed in South Africa was 16.67Mbps.

The average upload speed was 11.06Mbps, while the average latency to the Johannesburg and Cape Town test servers was 47ms.

Supersonic was the top-rated ISP with an average rating of 4.75, followed by CipherWave with 4.68, and Cool Ideas on 4.46.

The table below provides an overview of the ratings of prominent fibre, ADSL, and fixed-LTE service providers in South Africa.

The average download speed, upload speed, and latency are also provided for these ISPs.

These speeds should not be interpreted as a direct reflection of network quality, but rather as an indication of the typical subscriber base of these ISPs.

From the average speeds it is clear that the top ISPs have mainly fibre-to-the-home subscribers, with high average speeds and similar download and upload speeds (symmetrical connections).

It further shows a close relationship between fibre connectivity and overall customer satisfaction.

Fixed-Broadband ISP Ratings
ISP Download (Mbps) Upload (Mbps) Latency (ms) Rating
Supersonic 26.553 22.722 18 4.75
CipherWave 35.049 29.893 20 4.68
Cool Ideas 44.637 30.054 18 4.46
Cybersmart 43.028 35.064 41 4.44
RSAWEB 66.096 54.479 31 3.90
Vox Telecom 28.326 19.912 32 3.81
MTN 32.346 17.421 35 3.74
Rain 15.859 7.664 48 3.26
Cell C 21.667 16.439 45 3.25
Afrihost 12.026 6.024 51 3.23
Herotel 6.735 4.434 47 3.10
Vodacom 19.590 13.061 40 3.02
Axxess 11.339 5.793 55 2.99
Sonic Telecoms 16.853 9.043 28 2.95
Liquid Telecom 12.315 9.427 51 2.94
Internet Solutions 12.873 9.477 51 2.80
MWEB 9.399 4.410 62 2.31
Telkom 8.797 3.236 61 2.13

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Best and worst Internet service providers in South Africa