MyBroadband’s Q1 2019 speed test and mobile app results have revealed that Cool Ideas and Supersonic are the best ISPs in South Africa – while Telkom and MWEB are the worst providers.
The Q1 2019 South African fixed-broadband report is based on two data sets:
- 630,130 speed tests which were conducted on the MyBroadband web-based speed test platform between 1 January and 31 March 2019.
- 330,958 “Wi-Fi” speed tests which were conducted using the MyBroadband speed test app between 1 January and 31 March 2019.
After a user performs a speed test on MyBroadband’s web-based speed test or mobile app, they can rate their ISP.
These customer satisfaction ratings are then used to rank South Africa’s ISPs, with an equal weight given to the mobile app and web-based results.
Neutral testing environment
MyBroadband’s HTML5 speed test servers are hosted in Teraco’s vendor-neutral data centres to ensure a neutral testing environment.
MyBroadband has speed test servers at NAPAfrica’s peering points in Johannesburg, Cape Town, and Durban.
Through NAPAfrica, all network operators present at its peering points are provided with a free 10Gbps connection to the MyBroadband speed test platform.
This testing platform means that there is an equal playing field which accurately measures Internet speed, rather than on-net speed which is the case with other speed test services.
Speed test results
The table below provides an overview of the average speeds which were recorded by the subscribers of South Africa’s prominent ISPs.
These results should not be interpreted as an indication of network quality, but rather as an overview of the connectivity profile of an ISP’s subscribers.
|ISP||Download (Mbps)||Upload (Mbps)||Latency (ms)|
Best and worst ISPs in South Africa
The table below ranks South Africa’s prominent ISPs based on the average ratings received through MyBroadband’s web-based speed test and mobile app.
It is interesting to note that prominent fibre ISPs – Cool Ideas, Supersonic, and Home-Connect – top both the speed ranking and customer satisfaction ratings.