2019 Fibre and ISP survey – Interesting results

MyBroadband’s 2019 ISP Survey has revealed that fibre is the preferred broadband connection of IT professionals and tech-savvy consumers.

The survey was completed by 2,000 MyBroadband readers, many of whom work in the ICT industry.

Fibre was by far the most popular broadband connection for home use, followed by ADSL and fixed-LTE.

Another interesting finding was that 28% of users are looking to move to a new ISP, as they want better network performance and an improved uncapped experience.

An overview of the results of the survey are below.

Full results available to ISPs and FNOs

ISPs and FNOs interested in the full results report can contact [email protected] or visit business.mybroadband.co.za. The full report covers additional topics, including:

  • Comparisons between the ISPs.
  • What users like and dislike about their ISPs.
  • How many users are thinking of moving to a new ISP, and who they want to move to.

Broadband Connections

Fibre was by far the most popular connection type, with ADSL a distant second, and fixed-LTE in third place.

48% of respondents said they use a fibre connection at home.

All Connections

Popular ISPs

Looking at ISPs across all connection types, Telkom Internet was the most popular – which can be attributed to its large ADSL and fixed-LTE user base.

20% of respondents said they use Telkom as their ISP at home. Afrihost took second place overall, with fibre-only ISP Cool Ideas in third.


Fibre ISPs

When it comes to fibre users, Cool Ideas and Afrihost were the leading ISPs.

22% of the respondents who use fibre at home use Cool Ideas, while Afrihost took second spot with 12%. Vox was in third place, with 8%.

Fibre ISPs

What users like

When all respondents were asked what they like the most about their ISP, there was a clear winner: pricing.

30% of respondents said pricing was the best aspect of their ISP package. Network performance was in second with 19%, while “uncapped experience” took third, with 16%.

What users like

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2019 Fibre and ISP survey – Interesting results