The best and worst ISPs in South Africa

MyBroadband has released its Q3 2019 speed test report, which shows that Supersonic and Cybersmart are the best Internet Service Providers in South Africa.

MyBroadband’s Q3 2019 speed test report is based on 31,867 user ratings through MyBroadband’s web-based speed test and its Android and iOS speed test apps.

After users performed a speed test, they rated their ISP based on their overall satisfaction with their provider.

These customer satisfaction ratings are then used to rank South Africa’s ISPs, with an equal weight given to the mobile app and web-based results.

[Test your speed now: MyBroadband Speed Test | Speedtest.co.za]

Neutral testing environment

MyBroadband’s speed test servers are hosted in Teraco’s vendor-neutral data centres to ensure a neutral testing environment.

MyBroadband has speed test servers at NAPAfrica’s peering points in Johannesburg, Cape Town, and Durban.

Through NAPAfrica, all network operators present at its peering points are provided with a free 10Gbps connection to the MyBroadband speed test platform.

This testing platform means that there is an equal playing field which accurately measures Internet speed, rather than on-net speed which is the case with other speed test services.

Best and worst ISPs in South Africa

The table below ranks South Africa’s prominent ISPs based on the average ratings received through MyBroadband’s web-based speed test and mobile app.

While the results are in line with previous rankings, the gap between the leaders (Supersonic and Cybersmart) and Cool Ideas grew.

The reason for this is likely related to Cool Ideas’ recent problems with DDoS attacks, which hurt its subscribers’ experience.

Telkom continues to sit at the bottom of the rankings, which shows that its subscribers are not happy with the service they receive.

ISP Rankings
ISP Rating
Supersonic 4.69
Cybersmart 4.63
CipherWave 3.91
Cool Ideas 3.81
Vox 3.81
Seacom 3.78
Afrihost 3.73
Axxess 3.52
MTN 3.50
RSAWeb 3.50
Webafrica 3.23
Vodacom 3.19
Cell C 3.10
Rain 3.06
Internet Solutions 2.83
Airmobile 2.81
MWEB 2.60
Herotel 2.30
Telkom 2.17

Now read: Goodbye ADSL – Here is what ISPs say

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The best and worst ISPs in South Africa