Big South African ISP showdown in 2021

The latest MyBroadband Insights report reveals that Cool Ideas, Afrihost, and RSAWEB are the best Internet service providers (ISPs) in South Africa.

MyBroadband Insights is the research arm of and provides industry-leading reports on the South African ICT industry.

Its latest report compared Internet service providers on network performance and customer satisfaction.

This report used data from MyBroadband’s Speed Test App which offers an easy way for South Africans to test their broadband speed.

The app is free to download and use and allows users to test the download speed, upload speed, and latency of their Internet connection.

After a user performed a speed test, they can also rate their ISP based on their overall satisfaction with the service they receive.

To ensure a neutral testing environment, MyBroadband’s speed test servers are hosted in Teraco’s vendor-neutral data centres.

MyBroadband has speed test servers at NAPAfrica’s peering points in Johannesburg, Cape Town, and Durban.

The data for this report was collected between 1 January 2021 and 28 February 2021 and included speed test results from 416,618 tests conducted across South Africa.

Only speed tests which were performed over a Wi-Fi connection were used, which means it is representative of fixed-broadband connections.

The data showed that South Africa had an average download speed of 8.95Mbps during January and February 2021.

The average customer satisfaction rating for all South African ISPs was 6.94 (out of 10).

There were three ISPs with an average customer satisfaction rating over 80% – Cool Ideas (8.87), Afrihost (8.11), and RSAWEB (8.03).

Rain had the worst customer satisfaction rating on 5.61, followed by Telkom on 6.12 and Herotel on 6.28.

The table below provides an overview of the best and worst Internet service providers in South Africa.

It should be noted that only ISPs with a significant number of speed test results were included in the report.

MyBroadband Insights ISP Ranking
ISP Download Speed (Mbps) Upload Speed (Mbps) Latency (ms) Customer Satisfaction Rating
Cool Ideas 19.338 15.623 6 8.87
Afrihost 17.590 11.012 9 8.11
RSAWEB 19.076 19.495 6 8.03
MTN 18.462 13.104 42 7.94
Cybersmart 15.991 10.542 7 7.90
Vox 15.757 11.251 20 7.79
Supersonic 17.227 14.234 8 7.68
Webafrica 18.830 10.644 6 7.51
Axxess 10.385 9.870 16 7.31
Liquid Telecom 3.669 2.429 60 7.17
Internet Solutions 4.114 2.505 49 7.15
MWEB 9.854 5.331 12 7.10
Vodacom 11.961 9.457 25 6.80
Cell C 16.526 16.575 23 6.74
Herotel 5.060 2.249 40 6.28
Telkom 8.387 2.940 31 6.12
Rain 6.267 5.863 40 5.61

Now read: 2020 MyBroadband Awards – Best broadband providers in South Africa announced

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Big South African ISP showdown in 2021