Best broadband ISPs in South Africa

In the first quarter of 2024, Afrihost was rated the top Internet service provider (ISP) in South Africa, followed by Axxess and Webafrica.

This was revealed by market research and network intelligence company Analytico’s Q1 2024 broadband and ISP report.

Analytico collected 1.07 million data points from 62 ISPs through MyBroadband’s mobile speed test apps and website for this report.

These data points included speed test results and customer satisfaction ratings for South Africa’s top ISPs.

After a user does a speed test, they are asked to rate how satisfied they are with their broadband service provider.

Analytico processed these customer satisfaction ratings and calculated an average for each Internet service provider.

For this article, MyBroadband used the score of twelve of the country’s top ISPs. Smaller ISPs and fibre-only providers were not listed.

Afrihost topped the rankings with a customer satisfaction score of 76.0%. It maintained its excellent performance from 2023, when it won the MyBroadband ISP of the Year award.

Axxess achieved the second-highest score of 71.9% from 1,064 ratings. It was also the second-highest-rated ISP last year.

Webafrica was a close third with a customer satisfaction score of 71.1%. That is a noticeable improvement from its 2023 position when it ranked seventh.

The top five were completed by RSAWeb and Mweb, with respective ratings of 67.9% and 65.5%.

On the opposite side of the rankings, mobile network operators Rain and Cell C posted the worst customer satisfaction scores, with 62.1% and 61.8%, respectively.

MTN was the top-ranked mobile network with a customer satisfaction score of 65%, slightly better than Vodacom’s 64.8%.

The table below ranks South Africa’s major ISPs in the first quarter based on user satisfaction ratings from MyBroadband’s speed test platforms.