The latest MyBroadband survey was completed by over 5,000 people of whom 3,550 were ADSL subscribers.
Consumers were asked to rate various components of their broadband service, including reliability, download speed, upload speed, latency, value for money and support.
Telkom’s 1Mbps ADSL service reigned supreme, followed by the company’s 10Mbps and 4Mbps ADSL offerings.
Telkom’s WiMax service, which achieved an average of 6.93 out of 10, was not included in the results because of Telkom’s decision to move away from this technology in future.
The following table provides an overview of the average scores (out of 10) of the prominent fixed broadband services in South Africa.
|Broadband service||Reliability||Download speed||Upload speed||Latency||Value for money||Support||Overall satisfaction||Average|
|ADSL 1 Mbps||8.10||6.95||6.15||6.68||6.38||6.84||7.13||6.89|
|ADSL 10 Mbps||7.86||7.60||6.14||6.96||5.89||6.46||7.01||6.85|
|ADSL 4 Mbps||7.77||7.14||5.66||6.63||5.83||6.30||6.78||6.59|
|ADSL 384 Kbps||7.89||5.12||4.75||5.68||6.12||6.74||6.46||6.11|