iBurst recently announced that Jannie van Zyl, better known as Vodacom3G on the MyBroadband forums, has been appointed as the new WBS/iBurst Group CEO. Van Zyl acted as the Vodacom forum representative, but with his new appointment it is no longer possible for him fulfill this role on the forums.
Vodacom was however prepared, and announced that Morne Davel, Head of Advanced Data Solutions, will take over the reins from Vodacom3G. Davel is well versed with both Vodacom customer support services and their broadband offerings, ensuring that the cellular provider’s excellent level of participation in the forum will be maintained. Davel will use the username VodacomData.
According to Van Zyl Davel is well known for his effective handling of any issues in the data space and known for his ability to quickly resolve problems, something that bodes well for Vodacom data subscribers.
As the new iBurst Group CEO Van Zyl said that MyBroadband forum members can anticipate a far stronger presence from the telecoms provider on the forum. He added that users can expect the same customer focused culture from iBurst which became synonymous under Vodacom3G, and that he will actively use the forum for both suggestions for new product developments and to ensure high service levels.
iBurst will be represented on MyBroadband by well known forumite Shaun Greene.
Vodacom and iBurst representatives discussion