TopTV installation capacity boost
TopTV officially launched their pay-TV services in May, and according to the company the initial uptake exceeded their expectations. TopTV said that their initial shipment of 50,000 decoders was sold out within hours of their launch.
According to media reports TopTV has now exceeded the 80,000 subscriber mark, and continues to show strong growth. This growth has put strain on the company’s support structures, including its installation teams and helpdesk.
Good news for new TopTV subscribers is that the company has jacked up its call centre – doubling its capacity and training new helpdesk agents to join the team.
TopTV has also increased its number of installers. According to TopTV’s Publicity Manager Melinda Connor the pay-TV operator now has over 1050 accredited installers on its database.
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