TopTV call centre boost
Dimension Data recently assisted TopTV with an extensive upscale of its business-critical contact centre in response to an overwhelming demand for its affordable pay-TV services.
A strategic partnership with contact centre software experts, Interactive Intelligence, saw the new TopTV calls centre fully operational in a few daysdays, enhancing customer service levels for the pay-TV operator.
The much anticipated launch of TopTV in May 2010 introduced an attractive array of channel bouquets that broadens viewing alternatives to local subscription broadcasting consumers.
This successful go-live was quickly followed by a flood of eager enquires to the TopTV contact centre, putting strain on their existing infrastructure.
As service concerns threatened to overshadow the company’s product bundles, TopTV quickly rallied the combined resources of technology partners Dimension Data and Interactive Intelligence to scale up its contact centre and get service levels back on track.
“Dimension Data pulled out all the stops on this project,” says Anton Jooste, General Manager for Customer Interactive Solutions at Dimension Data Middle East & Africa.
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