TopTV: New channels planned
Since the launch of TopTV on 1 May the company has signed up tens of thousands of subscribers which put strain on its infrastructure and support systems.
“Since the launch of TopTV on 1 May we have faced several unforeseen challenges”, says Elouise Kelly, Chief Marketing Officer and Spokesperson for TopTV. “From stock selling out within the first few hours, to too few call centre agents and not enough installers to meet the demand.”
Good news for subscribers is that the company has upgraded most of their systems to cope with the demand, including employing more call centre agents, extending their call centre hours and increasing the number of accredited installers from 170 to 1050.
Further encouraging news is that the company is currently negotiating potential deals with channel partners with the aim of adding more channels to its current pay-TV bouquets.
Kelly said that while they are talking to channel partners to extend their current channel bouquets she cannot give any details about potential new channels until the contractual negotiations are finalized.
It is understood that TopTV is not planning any price increase to its pay-TV bouquets which means that subscribers are likely to receive the additional channels free of charge.
New TopTV channels << comments and views
Loading ...