Showmax has stated it will offer refunds to customers who signed up to its service to watch the Mayweather vs McGregor boxing match on Sunday morning.
The fight was live at around 06:00 South African time, after TV schedules had pinned it for a 05:00 start.
Showmax said it “would like to offer a refund to anyone who signed up for the fight”.
Floyd Mayweather Jr beat Conor McGregor by TKO late in the fight, with the UFC fighter extremely fatigued and unable to defend himself from consecutive blows to the head.
Showmax told MyBroadband that once it gets the fight file, it encodes it and uploads it into its content management system.
“We were on the back foot a bit from the more than one hour delay to the start of the fight and the fact it lasted longer than we’d anticipated,” said Showmax.
“We’d run tests ahead of time on express encoding that worked fine, but on the day we ran into some challenges and had to fall back on our standard encoding procedure – which is quite a bit slower.”
“We understand how frustrating this is for customers and ask anyone affected to get in touch with the customer care team. In the meantime, we’re going to do a full post-mortem to understand exactly what went wrong and to make sure we don’t have a repeat in the future.”
CNET reported that Showtime Sports and UFC Fight Pass customers in the US also experienced difficulties in streaming the fight live.
This left a bad taste in the mouth for US customers, who paid just under $100 to watch the fight as a pay-per-view event.
The streaming issues in the US were attributed to high viewer demand for the fight.