DStv smartcard swap confusion
DStv subscribers with older model smartcards are being notified in batches to swap out their cards at MultiChoice or their agents. This has been happening since October 2011 and will continue for some time, a MultiChoice spokesperson told MyBroadband.
MultiChoice explained that this was “to ensure [subscribers] receive an up-to-date and secure service.”
The smartcard swap is free, but MultiChoice said that it is important to note that only subscribers who have received a message on their decoders asking them to swap their smartcard should swap. Subscribers who have not received a message do not need to do anything.
Subscribers who have received notifications are given a deadline by which to exchange their old smartcard, but MultiChoice clarified that reports that customers are cut off after the deadline are inaccurate.
PVR customers are being warned on various forums, including the DStv forums, that your recordings may be lost when swapping the smartcard, but this too is a problem that has been rectified, MultiChoice said.
It is recommended that subscribers take their decoder along for the swap and stress (in a friendly manner) that they want to keep their recordings.
Update: MultiChoice has contacted MyBroadband to state that the reports of subscribers being cut off after the deadline they receive are inaccurate, and that no reconnection fee is therefore payable as no disconnection takes place. MultiChoice also emphasised that recordings on PVRs are not lost.
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