DStv installation voucher questions lead to suspensions
A number of employees at MultiChoice have been suspended as part of a disciplinary process, the company has confirmed to MyBroadband.
“Recently some employees and service providers to MultiChoice engaged in behaviours that are not in line with company policies,” a MultiChoice spokesperson said.
“These individuals are being taken through the company disciplinary process. Any breaches of our policies are taken very seriously and acted upon decisively.”
Queries over installation voucher system
While details are scant, MyBroadband has learned from a source with knowledge of the issue that these suspensions followed queries about MultiChoice’s installation voucher system.
It is understood that service providers had asked why only Space was able to redeem installation vouchers issued by MultiChoice, prompting an investigation.
Although installers said they found this strange, it was also pointed out that manufacturer-specific installation vouchers are commonplace.
Ellies and Samsat, which also supply DStv-compatible satellite equipment, offer their own installation vouchers that can only be redeemed with them, for example.
However, it is believed that the investigation that came from this query revealed irregularities for which MultiChoice employees now face disciplinary action.
No confirmed details
MultiChoice declined to provide any further details on the matter, saying that they are internal issues.
The pay TV operator assured us that the incidents are isolated, however.
“MultiChoice has policies in place to ensure all employees and service providers act with integrity and honesty,” the company said.
More DStv news
DStv Family vs DStv Compact and Select
DStv Premium half-price package explained
Built-in DStv decoders in TVs: Samsung backtracks
DStv installer accreditation not a sham: MultiChoice
Loading ...